Conditions of services

2. BOOKING
To make your booking please make sure you have the correct names of all the clients and for tours and safaris we need the nationality and the date of birth. We will hold an option of 7 days from the time we have confirmed a tour, before the cancellation rules apply. If you need longer time please let us know. If a tour or hotel is fully booked we will try to offer you a similar option.

3. PRICES
All prices are based on costs at the time of publication. We reserve the right to change the prices at any time before your booking is made. We will confirm price changes, if any, together with our confirmation of your booking. Please notice that the price list has prices in South African Rand and US Dollars.

4. PAYMENTS
A deposit of 20 % must be paid latest 10 days after our confirmation of booking. The remaining amount must be paid latest 35 days before commencement of our services. In certain cases like the luxury trains and some safaris we need the payment 60 days before commencement of our services. If payments have not been received in time, we reserve the right to cancel your booking.

5. CANCELLATION
Cancellation fees:
More than 35 days before arrival: 20 % of total costs 35-15 days before arrival: 60 % of total costs 14 days or less before arrival: 100 % of total costs. In some cases more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund you more depending on our direct costs involved. Cancellations must be made in writing.

In the unlikely event that we have to cancel a tour for any reason we will try and offer the choice of an alternative arrangement or you will receive a full refund. We will do our outmost to inform you about any cancellations earliest possible and latest 14 days before commencement of our services.

6. CHANGES
We reserve the right to make changes to brochure details and arrangements both before and after the booking has been made. Most changes will be minor, but if we have to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes (and maybe the difference in price) or to receive a full refund.

7. FORCE MAJEURE
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, we shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur. If we are forced to cancel, delay, curtail or change the arrangements in any way, or where performance or prompt performance of our contractual obligations is prevented or affected.

8. LIABILITY
Each package requires the organisation of transport, meals, entrance fees, accommodation and/or other facilities or services. ATS has no direct day to day control over its suppliers. Accordingly ATS accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilised by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.
ATS shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the ATS negligence. If sickness or accident interrupts a tour, ATS shall not be liable for any cost or expense arising therefrom, save only to the extent that such sickness or accident was caused by ATS wilful act or gross negligence. ATS shall not be liable for any refund, either total or partial, of passage money paid. ATS recommends that the client advise passengers to take out necessary insurance to protect the passengers against such eventuality.
We need to receive any claim in writing within 28 days after the end of our services under the contract. Where any payment is made, you will assign to ATS or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.
Carriers etc: In respect of air, sea and rail carriers, land vehicles and hotel owners our liability is in all cases limited as if we were carriers/hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier's conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.
General: Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.

9. COMPLAINTS
Should a problem occur, please advise both ATS and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints, which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Cape Town, Harare, Windhoek, Arusha or Nairobi depending on which Albatros booking office was used.